We accept returns on unopened items within 30 days of delivery — and we back your first jar of The Whole with a 60-Day Baseline.
The 60-Day Baseline
Skin needs time to find its baseline. We want you to actually use it.
If you've given it a fair try and your skin isn't better off by day 60, email hello@trixskin.com and we'll refund your order.
This applies to your first jar of The Whole. The standard terms below cover everything else.
Standard Returns
You have 30 days from the date your order is delivered to start a return.
Due to the nature of skincare, items must be unopened, unused, and in their original packaging to be eligible.
To start a return, email hello@trixskin.com with your order confirmation.
Approved returns will receive instructions on where to send the item — anything sent back without approval can't be accepted.
Non-Returnable Items
We can't accept returns on:
- Opened or used products (except under the 60-Day Baseline above)
- Items damaged through misuse or improper storage
- Sale or promotional items
- Gift cards
If you're unsure, reach out.
Damages, Defects & Incorrect Orders
Inspect your order when it arrives. If something isn't right, contact us within 48 hours with photos.
We'll make it right.
Sensitive Skin & Patch Testing
We recommend patch testing before full use.
If your skin isn't better off by day 60, the 60-Day Baseline has you covered.
Refunds
Once your return is received and inspected, we'll let you know it's approved.
Approved refunds go back to your original payment method within 5–10 business days. 60-Day Baseline refunds are issued on approval — no return needed.
Exchanges
We don't offer direct exchanges. To switch products, return your item (if eligible) and place a new order.
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